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Frequently Asked Questions (FAQ)
Do you deliver?

Yes, we deliver to your home throughout the Monterrey metropolitan area.
Do you deliver the same day?

That's right! We offer same-day delivery for pre-orders.
How much does home delivery cost?

Shipping costs vary depending on the delivery area. You'll see the exact amount in the checkout window before completing your purchase.
Do you ship to all of Monterrey?

Yes, we cover Monterrey, San Nicolás, Guadalupe, Apodaca, Escobedo, San Pedro, Santa Catarina, Santiago, and other nearby areas. You can confirm availability in our chat or via WhatsApp.
What are the delivery times?

We offer delivery times in the morning (10 am – 12 pm), afternoon (1 pm – 6 pm), and evening (8 pm – 11 pm). We can also coordinate customized schedules if you contact us via WhatsApp.
Can I schedule an order for a future date?

Of course. You can select your desired delivery date directly from the product page.
What areas do you cover in Monterrey?

We deliver to most of the metropolitan area: Monterrey, Escobedo, San Nicolás, San Pedro, Guadalupe, Apodaca, Santa Catarina, Santiago, and more. If you have any questions, please contact us via WhatsApp or through our website.
How can I make a purchase?

Choose the product, select the delivery date and time, fill in the requested information, make the payment, and we'll take care of the rest!
What are the payment methods?

We accept credit and debit cards, Apple Pay, Google Pay, interbank transfers, and payments through Mercado Pago.
How much does a dozen roses cost in Monterrey?

A dozen roses in a single color costs approximately $400 MXN. If you require mixed colors or customizations, the price may vary.
How much does a bouquet of 12 roses cost?

The base price for a bouquet of 12 roses is $400 MXN for a single color. You can also choose mixed colors for a price adjustment.
What happens if there is no one to receive the order?

We will contact the recipient. If they are unavailable, we can leave the arrangement with a neighbor, a concierge, or another safe location. If a second delivery is necessary, shipping will be charged again.
How can I contact you?

You can contact us via chat on the website, by WhatsApp at +52 8124041263 or on Instagram: @floreria_monterrey_